This policy further clarifies the delivery details provided on each one of the product listing pages.
For made-to-order products:
We offer international shipping and partner with global carriers to give you the best shipping experience. We also try when possible to produce the product in-country or at a facility close to the delivery destination to ensure speed of delivery and lower shipping emissions. The carriers that our production partner uses are FedEx, Latvian Post, DHL, DPD, USPS and Tracked Royal Mail.
Estimated delivery comprises of fulfilment time and shipping time. Fulfilment takes 2-7 business days to create apparel products (such as our designer clothing and bags) and 2-5 business days for non-apparel products (such as laptop cases). Average shipping time is 4 business days depending on the order's destination. For more accurate information on shipping times, please check each product listing.
For products we curate:
In order to offer better value and not pass on any local warehouse costs to our customers, we ship our products directly from our suppliers' facilities in Asia and Europe. Therefore, please note that if you order more than one product in an order, it will likely come in separate packages. The carrier that our suppliers use is tracked international post.
Delivery to UK and most of Europe takes about 10-15 working days but could go up to 20 working days, depending on destination country postal capacity.
Which products are stored in London?
We hold some products in our London office. Which products are these? We clarify this in the product listing. For the time being, these include Bali - Rattan Wall Hooks Rack, Macrame Coasters, Bali - Orange Kimono, Bali Blue Kimono, Bali Mint Green Kimono, Bali Blue Flowers Kimono, Colourful Pyjama Set, Asilah Embroidered Kimono, Embroidered Jumper, Salima Headbands, Lace Frilly Socks, Bamboo Travel Mugs, Yoga Socks, Tonal Turban Headbands, Lace Socks, Moon and Star Macrame Wall Tapestry Decorations, Embellished Turban Headbands, Bali - White with Red Flowers Kimono, Bali - Blue Green Brown Kimono. More local inventory is coming every week, so feel free to drop us a note on the chat to ask us about a specific item - should you need an item delivered in less than 10 working days.
We dispatch them within 2 working days with Hermes tracked shipping and share the tracking number in your shipping confirmation.
As well as the products we have in our London premises, we are also having our own designed products handmade in London. You'll understand which products are those by a blue tag on the listing saying: Handmade in London. Timeframes to make each one of these are listed on each one of the product pages but normally it can take between 1-5 working days plus shipping time.